FAQ|Digital Restoration|Digital Archiving|sharpen a blurred picture|Digital photo restoration|Rush orders|digital image

Digital photo restoration is done by scanning a photograph, correcting/fixing flaws such as rips, torn, fading, water damage, or some other damage using the latest computer software.

It's commonly thought that digital photo restoration was nothing more than a click of the mouse button and the computer went to work restoring the photo. Nothing could be further from the truth. Digital photo restoration requires understanding, experience, artistic talent and a passion for making a photo look the best it can. Although we use a computer to restore your photo it is by no means a computer image, we pay attention to details you may not even notice, but if we didn't their absence would stand out. It's the detail the makes the image and we pay attention to detail. That's why we don't charge by the hour.

What is Digital Archiving?

Digital archiving is scanning any number of photographs and burning them to media such as a CD or DVD. The number of photographs that can be digitally archived depends on how large each image file is. A CD will hold fewer images than a DVD. The archives can be arranged in any manner you chose, be it by subject, location, event, year, etc. You just tell us your requirements and we'll do our best to give you what you want.

Can you repair mould and stains?

Yes. This type of damage is quite common to older photos and can be restored in most cases.

Can you replace missing pieces?

Yes we can, this often involves some artistic interpretation on our part and takes a bit more time finding the perfect part to use as a replacement.

I'd like to combine some images can you do that?

No problem, just send us all the elements you would like to combine with your detailed instructions. We'll contact you and advise your if your requirements are possible to meet and give you a quote.

My parents' wedding anniversary will come soon is there something creative you can do for me?

Yes we have many artistic options available to you. You just tell us what you would like and we can advise if it's possible. If you have no idea what you want just ask us to give you some ideas. We could do a collage of memories for them or a digital sketch.

Can you sharpen a blurred picture?

Unfortunately it's not possible to make a really badly focused photo sharp and crisp one. Having said that it is possible, in most cases, to improve the sharpness of a blurry photo to some degree but this will depend on the amount of blurring in the original.

How long will it take to complete my order?

It depends on the amount of damage. A single photo with moderate damage can be completed in one or two days. We will give you an estimate of the time required when you receive your quote. The time taken often is governed by the amount of work we already have to complete before we start your order. To be safe allow two weeks but a lot of jobs are completed before that. Rush orders can be requested.

Why should I get you to copy my photos to CD or DVD?

All photographic prints, slides and negatives will deteriorate with age. Digital copies archived to CD or DVD will not. Photographs stored on CD or DVD can easily be viewed as a slide show on your computer or TV and are easily copied for family members and friends. It's a good idea to store a copy in a safe place such as a safe or bank safety deposit box.

Can you retouch/restore from negatives?

Yes! We can scan your negative or other transparency and make the necessary corrections the same way we would a print.

Do you restore other things like certificates and memorabilia ?

Photo, slides, negatives, newspaper clippings, certificates or letters can be scanned and either reprinted or saved to CD/DVD preserving them for the future. If want something done that we don't list here please ask as we can probably do it or direct you to somebody who can.

I don't have time to bring my photographs to you - what else can I do?

You can mail your photo to us or send by courier. Or if you don't want to mail the original you can scan your images at 300/600dpi (dots per inch) for an 8"x10" output. Save them image as a Jpg, Jpeg or Tiff on high quality settings either on your hard drive or a CD/DVD. Then you can email, upload or send the file to us on CD/DVD.

How Do I Scan My photo?

Set your scanner resolution to a minimum of at least 300 DPI (Dots Per Inch) and if possible scan the image at 600 DPI. in "True Color" & RGB modes (or the appropriate selection term for your scanner). Make sure you type a name for the image preferably using your initials in the name. e.g. maxine, jpg. The acceptable file types are JPEG, TIFF, TGA, and PSD.

How do I know how much my picture will cost?

You can look at the price guide will give you a general idea of the range your photo falls into. Every photo is different and requires different attention so the price you see in the Price Guide is as it says a guide only. We will always give you a firm quote before we start your on your photo.

Can I get a quote before I order?

Yes certainly, we wouldn't have it any other way. Just send us your image. After a careful examination of you photo we'll give you a quote. When we have the ok from you and your deposit (50% or more) we will start to work on your project. Once we quote a price we will stick to it unless you change your requirements.

What is the best way to send my photo?

The fastest way to get your photo to us is to email it. Please include any comments you have including your instructions.

Are some photos beyond repair?

Yes of course, some photos are too badly damaged to be repaired. But our experts can do amazing things so the best thing to do is submit it to us and we will give you an honest assessment. Most photos can be restored to a reasonable quality or better.

How do I pay?

You can pay.

PayPal

2. We accept Bank transfer. Moneybookers, Western Union, Moneygram, and E-gold. Just contact us by email and We will tell you how to pay. Sorry we DO NOT accept personal checks. PayPal handles our credit card processing which means we do not collect any credit card information.

When do I pay?

A deposit of 50% is required before we start your job, then the balance before we ship your order.

What do you do with my images after the order is complete?

Since we handle only digital image files, there is no sense for us to keep your digital files or send your digital files back. Thus, please keep your original digital image files safe and send only copies of your digital files to us. We will delete your digital files after the order is complete..